If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee unless otherwise specified. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging.

We cannot accept a return on special ordered or custom items.

Shipping is non refundable in either direction unless approved by AutoTalent. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the AutoTalent facility are shipped via FedEx, USPS, or USPS. Some packages shipped from the manufacturer may or may not require signatures for package release.

Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.

AutoTalent DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.

 

Warranty Items (After 30 Days)

Warranty items follow the terms set by the original manufacturer.

• 0–30 days from delivery: Your order is covered by AutoTalent’s standard 30-day return policy. See “Returns” for eligibility and instructions.

• After 30 days: All claims are handled under the manufacturer’s warranty. AutoTalent will assist you with the process, but the manufacturer makes the final decision on repair, replacement, or denial.

How we help

• We provide proof of purchase and product details.

• We help you submit the warranty claim and obtain an RMA.

• We coordinate with the manufacturer and relay updates.

What you need to do

• Email support@autotalent.com with your order number, photos/videos of the issue, and a detailed description.

• Follow any inspection, diagnostic, or installation checks the manufacturer requests.

• Ship the item to the address provided with the RMA (do not ship without an RMA).

Important notes

• Refunds are not available after 30 days unless the manufacturer authorizes them in writing; remedies are typically repair or replacement.

• Processing times, outcomes, and parts availability are set by the manufacturer.

• Shipping to/from the manufacturer, removal/re-install labor, diagnostics, and downtime are not covered by AutoTalent unless the manufacturer states otherwise.

• Misuse, improper installation, modification, racing/track use, normal wear, or using the product outside the manufacturer’s guidelines may void coverage.

• Custom/special-order items are serviced under warranty only (no returns after 30 days).

• No advance replacements are issued before the manufacturer approves the claim.

• If a claim is denied, we can return the item at your expense or dispose of it on request.

By purchasing from AutoTalent, you agree to these warranty terms.