Below is our shipping and returns policy, this applies to all of our orders. Please read thoroughly before purchasing.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee unless otherwise specified. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging.
We cannot accept a return on special ordered or custom items.
Shipping is non refundable in either direction unless approved by AutoTalent. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the AutoTalent facility are shipped via FedEx, USPS, or USPS. Some packages shipped from the manufacturer may or may not require signatures for package release.
Special Order Items Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
AutoTalent DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
** All cancellations that are requested that are NOT due to items not being in stock or delayed by the manufacturer are subject to a 5% processing fee. When you place an order with us we pay credit card fees that are NOT returned back to us. We will absorb these fees if we do not have the item in stock OR if you agree to the original ETA and that ETA is NOT met. If you decide to cancel for any other reason you will not receive this 5% fee back
AutoTalent respects your privacy and has worked hard to earn our customers respect and trust. We are aware of the confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online.
Personal Information Collected By AutoTalent: AutoTalent uses information that we collect from our visitors to personalize and improve your visit at AutoTalent.com. We gather the following types of information:
Information you give us: AutoTalent collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, or on-line questionaire, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, e-mail or live chat. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.
Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers.
Sharing of Information with third-parties: Data received from customers including demographics, purchasing habits, secure information is only used by AutoTalent. In the event AutoTalent decides to sell the information to a secure source, that company will contact you appropriately.
Newsletter Information: When you place an order with AutoTalent online or via phone, we automatically add you to our newsletter system. You may unsubscribe from this newsletter at anytime via the "unsubscribe" link on the newsletter or by emailing Online@AutoTalent.com
Credit card and Payment Companies: When you buy something from us we send your credit card or payment information, name, billing address and the amount of your purchase to your credit card or payment company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.
Link to Third Party Site: Our Web site contains links to third party sites, such as our vendors. AutoTalent is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.
Third Party Checkout Links: If you use a third party checkout link on our site such as Paypal, your name, billing and shipping addresses and payment information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.
Law Enforcement and Protection of Users: We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.
Security: Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.